Tilson Homes Customer Support

Customer Support

To continue our promise of superior customer service and give you peace of mind, each Tilson home is provided with a limited warranty. Each limited warranty breaks down into three levels and each level comes with a set of performance standards that each element of the home must meet before the warranty is activated.

The levels of of limited warranty provided for Tilson homes are as follows: a one year workmanship and material limited warranty, a two year limited warranty for plumbing, electrical and HVAC delivery systems, and a ten year major structural component limited warranty.

Additionally, manufacturers' warranties cover many items inside your home. Tilson has contracted with StrucSure Home Warranty to administer the limited warranty. However, Tilson’s dedicated warranty department is the contact for any work that needs to be done under our limited warranty.

Tilson is here to assist our customers in facilitating service on their new home. Information is available seven days a week, twenty-four hours a day at 1-888-214-8921.

Home Intro & Maintenance GuideSamples of Product Warranties
Tilson Home Customer Testimonial by Lee C. | Boerne, TX

“The biggest benefit to me was during the design process working... to customize the house. Anything we wanted to change, any room that we wanted to add on or modify, they already had it ready to go. And he'd just pull it up on his computer, print out a new one, and is this what you want?”