Tilson Homes
Feb 15, 2022

Tilson Live: Home Warranty Explained - A Chat with Our Customer Care Manager

Construction Practices, Live Seminars

If you're like most new homeowners, you want to do everything you can to protect your investment. That's why we're excited to chat with Christy Reyes, our Customer Care Manager, this week about home warranties. Christy explains the different types of warranties included in a new Tilson Home and gives some tips on how to maintain your home in top condition.

What We Cover

  • Tilson's In-house Customer Care and Warranty Department
  • The Warranties Included in Your New Home - 1-Year, 2-Year, and 10-Year
  • The Importance of Registering Your Products for the Manufacturer's Warranties
  • Maintenance Tips to Protect Your Home's Foundation

Seminar Notes

  • Welcomes and Introductions [00:44]
  • Viewer Welcomes [06:42}
  • Tilson's In-House Warranty Team [11:58]
  • Warranty Overview [16:55]
  • 1-Year Warranty Coverage [20:53]
  • 2-Year Warranty Coverage [22:28]
  • 10-Year Warranty Coverage [23:29]
  • Register Your Products for their Warranties [27:41]
  • Some of our Manufacturer Warranties [30:09]
  • Viewer Questions [32:03]
  • Maintaining Your Home [46:59]
  • Active Soils - Keep Equal Moisture Around the Home [47:16]
  • Environmental Conditions [49:04]
  • Final Grade [51:45]
  • Landscaping and Yard Maintenance [52:39]
  • Trees & Shrubbery [53:05]
  • Gutters & Downspouts [54:49]
  • Viewer Questions [55:39]
  • Wrap up & Goodbyes [01:10:38]
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